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font-size: 12px; color: #000000"><img src="../images/b.gif" width="113" height="17"></td> <td style="font-family: Tahoma; font-size: 12px; color: #000000"><img src="../images/c2.gif" width="11" height="17"></td> </tr> <tr> <td colspan="3" style="font-family: Tahoma; font-size: 12px; color: #000000"><p align="center"><img border="0" src="../images/wit2.gif" width="135" height="16"></td> <tr> <td colspan="3" style="font-family: Tahoma; font-size: 12px; color: #000000"><img border="0" src="../images/b.gif" width="100%" height="8"></td> <tr> <td colspan="3" style="font-family: Tahoma; font-size: 12px; color: #000000"><a href="../oppick.asp" target="htrak" ONCLICK="open(this.href,this.target, 'menubar=0,location=0,statusbar=0,scrollbars=1,resizable=1,screenX=50,screenY=50,left=50,top=50,width=760,height=400,'); return false;" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('end','','../images/qton.gif',1)" style="color: #FF973C; text-decoration: none"> <img src="../images/qt.gif" alt="Your Quick Thoughts" name="end" width="135" height="20" border="0"></a></td> <tr> <td colspan="3" style="font-family: Tahoma; font-size: 12px; color: #000000"><a href="../opinion/answers.asp" target="htrak" ONCLICK="open(this.href,this.target, 'menubar=0,location=0,statusbar=0,scrollbars=1,resizable=1,screenX=0,screenY=0,left=0,top=0,width=760,height=550,'); return false;" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('month','','../images/qaon.gif',1)" style="color: #FF973C; text-decoration: none"> <img src="../images/qa.gif" alt="Your Quick Answers" name="month" width="135" height="20" border="0"></a></td> <tr> <td style="font-family: Tahoma; font-size: 12px; color: #000000"><img src="../images/c3.gif" width="11" height="17"></td> <td style="font-family: Tahoma; font-size: 12px; color: #000000"><img src="../images/b.gif" width="113" height="17"></td> <td style="font-family: Tahoma; font-size: 12px; color: #000000"><img src="../images/c1.gif" width="11" height="17"></td> </tr> </table></td> </tr>--></TBODY></TABLE></TD> <TD vAlign=top> <IMG height=10 src="w1.gif" width=20></TD></TR></TBODY></TABLE></TD> <TD width=585 valign="top"> <TABLE height=80 cellSpacing=2 cellPadding=2 width="100%" border=0> <!--DWLayoutTable--> <TBODY> <TR> <TD width="299" rowspan="3" vAlign=top align="left"> <p class="style1" align="left"><b>What I Buy Rewards FAQ</b></p> <p class="style1" align="left"><i><font color="#808080"> Please note the following FAQs relate to your reward codes only. If you have any questions relating to &quot;What I Buy&quot; Panel please </font><font color="#FF973C"><b> <a href="../quarter/faq.asp">click here.</a></b></font></i></p> <p><br /></p> <ol> <b> <li class="style1" >How do I redeem the code which I was awarded with in order to receive my gift vouchers?</li></b> <p class="style1" align="left">Simply copy and paste your code from the email you have received. The best way to copy your code into the redemption box is by highlighting the voucher code and holding down the Ctrl and C keys together on your keyboard, then go to the website and press the Ctrl and V keys together to paste the code in. The code is always 10 digits long.</p> <b><li class="style1">Can I add my reward codes together?</li></b> <p class="style1">Yes, to add two or more codes together, you need to enter your code in order to go to the shopping page, then all you need to do is paste (enter) your second code into the  Add voucher field and click on Add Voucher button. This will combine the values of the codes which in turn will provide you with more spending power. </p> <p class="style1">Please kindly note that the rewards system was upgraded on 1 February 2010. If you have received a code prior to this date and a code after this date, you will not be able to add these two codes together as they will need to be redeemed separately. However if you have received codes only prior to this date then you can add these codes together. Similarly, if you have only been rewarded with codes after this date, you can then add these codes together.</p> <b><li class="style1">I seem to be having problems redeeming my code at the given link</li></b> <p class="style1">If you are experiencing difficulties redeeming your code at the given link, please complete the contact form below and explain the problem. </p> <b><li class="style1">It has been over a week and I still have not got my vouchers? </li></b> <p class="style1">We tend to fulfill the physical voucher orders within 10 working days. E-vouchers will be emailed to you on the email address you have provided us within 2 working days granted you have supplied us with your correct email address. Please make sure that you check your spam filter and place <a href="mailto:support@ovationincentives.co.uk">support@ovationincentives.co.uk</a> on your safe list.</p> <p class="style1">If you have not received your vouchers within the time frames outlined above please let us know by completing the contact form below.</p> <b><li class="style1">I was trying to redeem my reward code, and after few attempts I got logged off and it will not let me try again?</li></b> <p class="style1">First please make sure that the code you are entering is correct. It does not matter if you use capital letters or not. The best way to copy your code into the redemption box is by using ctrl+c to copy and ctrl+v to paste. After 3 attempts the system will not let you try any more, if you have entered your code incorrectly unless you close all your browsers and open the window again. This is a security feature.</p> <b><li class="style1">Can I view my order history and order status?</li></b> <p class="style1">Yes, once you enter your code on the redemption page, you will be able to view your order history and order status.</p> <p class="style1">There are 3 possible order statuses: <br /><br /> - <u>New:</u> your order has just been placed and it will be processed shortly <br /><br /> - <u>Awaiting Dispatch:</u> your order has been processed and is awaiting to be dispatched <br /><br /> - <u>Dispatched:</u> your order has been dispatched and it is on its way to you </p> <b><li class="style1">Does my code expire?</li></b> <p class="style1">Yes, each code has and expiry date which will be specified in the email sent to you. You can check the expiry date of your code by entering it on the redemption page. </p> <b><li class="style1">Do I have to spend the full value of the reward code in one go?</li></b> <p class="style1">No, you do not need to spend the full value; you can spend a portion of it now and redeem the rest another time before the expiry date.</p> <b><li class="style1">Can I spend my reward code on more than one retailer?</li></b> <p class="style1">Yes, you can pick and mix from the different brands of gift vouchers we have selected for you.</p> <b><li class="style1">If I change my mind can I cancel the order?</li></b> <p class="style1">No, once you have placed your order you cannot change your mind. Therefore, please kindly ensure that you double check all relevant details before placing your order.</p> </ol> <p class="style1" align="left"><b><br> Contact Us</b></p> <p class="style1" align="left"><i><font color="#808080">Please note that this contact form relates only to the Reward Codes and voucher related queries. If you wish to contact the &quot;What I Buy&quot; panel please <a href="../quarter/contact.asp"> click here.</a></font></i></p> <p class="MsoNormal" align="left"> <i><font color="#808080">Please note that you need to complete the form below by filling in all required fields as clearly as possible in order for us to process and resolve your query successfully. Please provide us with as much detailed information as you can about the nature of your inquiry and click on the  Send Message button.</font></i><span style="font-size: 10pt"><br> &nbsp;</span></p> <form action="http://www.ovationincentives.com/sendemail/sendemail.php" method="POST"> <font face="Verdana"> <input type="hidden" name="recipient" value="whatb@ovationincentives.co.uk"> <input type="hidden" name="env_report" value="REMOTE_HOST,REMOTE_ADDR,HTTP_USER_AGENT"> <input type=hidden name="redirect" value="http://www.whatb.co.uk/gfk-Whatb/done.htm"> </font> <p align="center"> <font face="Verdana"><font size="2"> <!--- do not change this line ---> </font> <input type="hidden" name="print_config" value="email,realname,code,subject"> <font size="2"> <!--- input all your own fields in sort the order your want them ---> </font> <input type="hidden" name="sort" value="order:message"> <input type="hidden" name="required" value="email,realname,subject,message"> <input type="hidden" name="print_blank_fields" value="1"> <font size="2">E-mail address<br> </font> <input type="text" size="35" name="email" value=""> <font size="2"><br> Reward Code<br> </font> <input type="text" size="35" maxlength="30" name="code" value=""> <font size="2"><br> Full Name<br> </font> <input type="text" size="35" maxlength="30" name="realname" value=""> <font size="2"><br> <br> Month Reward Received:<br> </font><font color="#650065"> <select size="1" name="month"> <option value="">please select...</option> <option value="January">January</option> <option value="February">February</option> <option value="March">March</option> <option value="April">April</option> <option value="May">May</option> <option value="June">June</option> <option value="July">July</option> <option value="August">August</option> <option value="September">September</option> <option value="October">October</option> <option value="November">November</option> <option value="December">December</option> </select> </font> <br> <br> Subject: GfK - Whatb<br> </font><font color="#650065"> <input type="hidden" size="35" maxlength="30" name="subject" value="[GfK - Whatb]"> </font> <font size="2" color="#650065"><br> Message<br> </font> <textarea name="message" rows="10" cols="35">Message</textarea> <font size="2"><br> </font> <input name="submit" type="submit" value="Send message"> <font size="2"> </font> <input name="reset" type="reset" value="Clear Form"> <font size="2"> </font> </p> </form> <p align="center"></p> <p class="MsoNormal" align="left">&nbsp; </p> </TD> <td width="272" height="240" valign="top"><p><!-- ImageReady Slices (menu.gif) --> <table WIDTH="270" BORDER="0" CELLPADDING="0" CELLSPACING="0"> <!--DWLayoutTable--> <tr> <td width="117"><a href="redeem.htm"> <img SRC="faq_files/images/menu_02.gif" WIDTH="117" HEIGHT="30" BORDER="0" ALT=""></a></td> <td width="153" ROWSPAN="4"> <img SRC="images/welcomepic.jpg" WIDTH="153" HEIGHT="169" ALT=""></td> </tr> <tr> <td height="28" valign="top"><a href="contact.htm"> </a><a href="help.htm"><img src="faq_files/images/help.gif" width="117" height="29" border="0"></a></td> </tr> <tr> <td height="42" valign="top" bgcolor="#E58316"><!--DWLayoutEmptyCell-->&nbsp;</td> </tr> <tr> <td height="68" valign="top"> <img SRC="faq_files/images/menu_08.gif" WIDTH="117" HEIGHT="71" ALT=""></td> </tr> </table> <!-- End ImageReady Slices --></td> </TR> <TR> <td height="35">&nbsp;</td> </TR> <TR> <td height="2058" valign="top"><!-- End ImageReady Slices --> </td> </TR> </TBODY></TABLE> </TD></TR> <TR> <TD colSpan=2> <TABLE cellSpacing=0 cellPadding=0 width=760 bgColor=#0033cc border=0> <TBODY> <TR> <TD style="FONT-SIZE: 12px; COLOR: #000000; FONT-FAMILY: Tahoma" width=11> <IMG height=17 src="blcurve.gif" width=11></TD> <TD style="FONT-SIZE: 12px; COLOR: #000000; FONT-FAMILY: Tahoma" width=328> <DIV class=style8 align=left><FONT style="FONT-WEIGHT: 700; FONT-SIZE: 7pt" face=Verdana color=#ffffff>Page updated: &nbsp;March&nbsp;2010</FONT></DIV></TD> <TD class=style8 width=284><FONT style="FONT-WEIGHT: 700; FONT-SIZE: 7pt" face=Verdana color=#ffffff>© 2010 GfK Consumer </FONT></TD> <TD style="FONT-SIZE: 12px; COLOR: #000000; FONT-FAMILY: Tahoma" align=right width=137> <TABLE cellSpacing=0 cellPadding=0 width=50 border=0> <TBODY> <TR> <TD style="FONT-SIZE: 12px; COLOR: #000000; FONT-FAMILY: Tahoma"><A onmouseover="MM_swapImage('con','','images/conuson.gif',1)" onmouseout=MM_swapImgRestore() href="../quarter/contact.asp"> <IMG height=17 alt="Contact us" src="conus.gif" width=63 border=0 name=con></A></TD> <TD style="FONT-SIZE: 12px; COLOR: #000000; FONT-FAMILY: Tahoma"> <IMG height=17 src="wstripe(1).gif" width=2></TD> <TD style="FONT-SIZE: 12px; COLOR: #000000; FONT-FAMILY: Tahoma"><A onmouseover="MM_swapImage('disc','','images/discon.gif',1)" onmouseout=MM_swapImgRestore() href="../quarter/disclaimer.asp"> <IMG height=17 alt=Disclaimer src="disc.gif" width=63 border=0 name=disc></A></TD> <TD style="FONT-SIZE: 12px; COLOR: #000000; FONT-FAMILY: Tahoma"> <IMG height=17 src="wstripe(1).gif" width=2><A onmouseover="MM_swapImage('privacy','','images/privacyon.gif',1)" onmouseout=MM_swapImgRestore() href="../quarter/privacy.asp"><IMG height=17 alt="Privacy &amp; Security" src="privacy.gif" width=103 border=0 name=privacy></A></TD> <TD style="FONT-SIZE: 12px; COLOR: #000000; FONT-FAMILY: Tahoma">&nbsp; </TD> <TD style="FONT-SIZE: 12px; COLOR: #000000; FONT-FAMILY: Tahoma"> <IMG height=17 src="brcurve.gif" width=11></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></BODY></HTML>