FREQUENTLY ASKED QUESTIONS FROM YOUR FELLOW PANELLISTS

Here is a selection of the most common questions raised by your fellow panellists.  Our helpdesk will be pleased to help you with any of your questions not answered here. You can either email them on consumer.panel@gfk.co.uk or you can call them on our Freephone number 0800 833 829.

ABOUT YOU & GfK

1. So who are GfK?

2. Do GfK respect my privacy?

3. Contacting GfK

4. What does GfK give me for taking part in the "What I Buy" study?

COMPLETING A SURVEY

1. What should I do if I forget my username & password

2. Changing your response

3. Using a drop down list

4. Using a multiple option list

5. What do the red asterisks mean?

6. Keyboard shortcuts

7. Going back to your previous response

8. Finding useful information during the questionnaire

9. Ending a survey

10. Stopping a survey or taking a break

11. Telling us about another purchase

ABOUT THE SURVEY QUESTIONS

1. Why do I have to list the products obtained by other members of my household as well as those I purchased myself?

2. Who exactly is included in my household?

3. Do I have to record all purchases (made by me or anyone in my household) as soon as possible after they have been made?

4. Why do you want the details of a persons age/sex and the brand/manufacturer’s name?

5. I have very little to fill in and buy most of my purchases from charity shops