COMPLETING A SURVEY

What should I do if I forget my username & password?

Your username is your email address. If you email us on consumer.panel@gfk.co.uk we will email you your login details.

Changing your response

If you have selected a response from a question, where only a single response is allowed and you wish to change your response.

1. You can select a different option, simply by clicking on the radio button matching another answer.

2. If none of the responses to a question are applicable you can deselect your response by first selecting one of the responses, to highlight that question. Secondly press the space bar. In the image to the right here you can see that the second option is highlighted.  This is signified by the dot, which shows an option has been selected and the dashed square, showing that it was the last item selected. Please be aware that certain questions cannot be skipped.

Using a drop down list

Many of the lists of responses available to you in our studies are displayed as drop down lists. Drop down lists are used to make long lists easier for you. You can quickly move to the relevant responses within the lists by typing the first letter of your response. On a list of colours for example you could hit the letter “Y” to move to yellow.

Using a multiple option list

You can move down a "multiple selection list" by clicking on the scrollbar on the right hand side of the box. By holding the control key down and clicking on different options you can select more than one option.

What do the red asterisks mean?

Some questions are particularly important and require an answer. Other questions need to be answered in a certain manner, for example the day of the month has to be less than the number thirty one. When a question that must be answered is not answered or a question is answered in a manner, which does not match our specification we signal this with the red text "Please answer this question" at the top of the screen, before any of the questions, and with a red asterisk next to each of the answers causing a problem.  The image to the right illustrates what you will see.

Keyboard shortcuts

You can move between most questions, or navigation buttons ("Next" & "Previous") by pressing the Tab key (The "Tab" key displays  two arrows pointing in opposite directions, located at the top left of your keyboard).

You can select the “Next” page button by pressing the "Enter" key.

Going back to your previous response

We would suggest that you only go back to amend previous questions if it is absolutely necessary. If you do need to go back please use the "Previous" button on the page and NOT the "Back" button on your browser. Once you have confirmed your previous answer(s) you should move forward using the "Next" button on the page, rather than the "Forward" button on your browser. This ensures both that your responses are recorded correctly and that you are asked the correct questions during the remainder of the questionnaire.

Finding useful information about recording your purchase

Each type of product, whose purchase we record has an accompanying information page(s) to aid you in recording your purchases. The information page particularly tells you what types of products to record, what types of products not to include and useful hints for completing the questions.

Finding useful information during the questionnaire

During the questionnaires you can click on the “Useful information” button to launch a pop up page featuring useful information, which may be of assistance in completing the questionnaire. Some key questions have buttons allowing you to launch a specific information page.

Ending a survey

You can end a survey by answering all of the questions and clicking on the “Close this window" button.

Stopping a survey or taking a break

You can take a break, whilst completing a survey. If you close your browser window or go to another web page you can pause a survey. You can resume the survey by clicking on the "Click to complete now" link to the right of the relevant type of product purchase.

Telling us about another purchase
You can begin telling us about the purchase of another product by clicking the “Close this window” button at the end of the questionnaire and selecting the next product, which you have purchased from the the list supplied on the "my questionnaires" page.